Refund Cancellation

Effective Date: 09-10-2024

1. Introduction

At LeoLink, we strive to provide exceptional services to schools and educational institutions. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed. By using our services, you agree to this policy.

2. Subscription Fees

Schools may choose from various subscription plans to access our Services. Subscription fees are billed on a recurring basis as indicated during the registration process. The specific billing cycle (monthly, annually, etc.) will be outlined in the subscription details.

3. Cancellation Policy

  • Cancellation of Subscription: Schools can cancel their subscription at any time. To cancel, please log in to your account and navigate to the subscription settings. Cancellations will take effect at the end of the current billing cycle, and no further charges will be incurred.

  • Refunds for Cancellation:

    • Monthly Subscriptions: If you cancel your subscription, you will not receive a refund for the current month’s fees, but your access will remain active until the end of the billing cycle.
    • Annual Subscriptions: If you cancel your annual subscription within the first 30 days, you may be eligible for a full refund. After 30 days, no refunds will be provided for annual subscriptions.

4. Refund Process

If you are eligible for a refund based on the conditions above, please submit a refund request through our customer support channel at [Your Customer Support Email]. Include the following information:

  • School Name
  • Account Email
  • Reason for Cancellation
  • Date of Subscription Cancellation

Once we receive your request, we will process it within [insert timeframe, e.g., 5-10 business days]. Refunds will be issued through the original payment method used during the purchase.

5. Exceptions

Refunds may not be granted in the following situations:

  • If you have violated any terms outlined in our Terms and Conditions.
  • If the subscription is canceled after the 30-day period for annual subscriptions.

6. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our practices.

7. Contact Us

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us:

  • Email: leolink@leolink.org
  • Phone: +232 76 345 259
  • Address: 4 Horton Street Freetown, Sierra Leone